FAQ Infrastretch massage mat
What's in the box?
The package contains everything you need for immediate use and storage:
- InfraStretch Massage Mat inclusive hand transmitter (remote control)
- Instructions for use in multiple languages (NL, EN, DE, FR)
- Carrying/storage bag from Flamengo
- Plug for nutrition
What are the dimensions?
Mat dimensions: 126cm (length) × 60cm (width)
Weight: approx. 5kg
Material: high-quality vegan leather (PU/TPU)
What is the InfraStretch Massage Mat and how does it work?
A luxurious wellness solution for the home, that air compression (airbags), infrared heat and vibration therapy combines. The system provides deep stretch, pressure and warmth distributed through 27 strategically placed air cushions.
Who is this mat suitable for?
Ideal for athletes, people with sedentary jobs, back or neck problems, stress or sleeping problems. It supports both relaxation and recovery in one compact design.
What exactly does the mat do to my body?
Stretch & compression: with rhythmic squeezing, pushing and stretching via air cushions.
Infrared heat: stimulates blood circulation and supports muscle recovery.
Vibration & pulsating printing technique: activates muscle tissue and promotes relaxation.
Combines the benefits of heat, compression and stretching in one session
What are the program options?
Simply select via the control panel or handheld transmitter stretch, relax, twist or automatic yoga position. You can adjust settings in terms of intensity and time (max 60 minutes).
Can I easily place and store the mat?
Yes! Place the mat on a stable surface such as a bed, sofa or yoga mat. After use you can easily use it fold and store in the supplied carrying case. The outside is vegan leather, sturdy and easy to clean
Is the mat suitable for my height and weight?
Thanks to the adjustable neck section, the mat fits comfortably up to approx 195 cm length. It additionally supports users up to approx 125 kg without loss of comfort
Can I use the mat with medical complaints?
Always consult a doctor in case of: pacemaker, thrombosis, cardiovascular disease, pregnancy, skin problems or recent injury/surgery.
What benefits can you expect?
Accelerated recovery & muscle relaxation
Better flexibility and range of motion
Improved blood circulation
Deeper, restful sleep
Effective pain relief in back, neck, hips
How does the mat compare to a classic massage?
The InfraStretch Mat offers similar effects as a masseur for one one-time investment of €319, but at home, always available, including infrared heat - in contrast to a regular session of approximately €75.
Where can I use the mat?
On every heat-resistant surface such as the floor, sofa or bed. Use it however you want for a wonderful home spa moment
How often and for how long do you use the mat?
20–30 minutes per session is ideal for recovery and relaxation. With daily use you will notice faster results in recovery and mobility.
Can I easily take the massage mat with me?
Yes, it comes with one carrying bag and weighs approximately 5 kg, so easy to store or take with you.
What does science say about the benefits?
Several studies show this infrared heat, vibration, massage and compression contribute to better blood circulation, faster muscle recovery and deep relaxation.
Do you want to know more? Then take a look at our special one Science page with all scientific substantiation.
SHIPPING, WARRANTY, DELIVERY
How long does delivery take?
Orders are processed within 24 hours. You often receive the product the next day.
Please note, the carrier does not deliver on Sundays and Mondays. In the case of orders placed on Saturday, this means that you will often not receive the product until Tuesday at the earliest.
We do everything we can to process the order as quickly as possible, so that you can enjoy your product as soon as possible!
Are there shipping costs?
Shipping and return costs are free.
What can I do if I receive a damaged or defective product?
If you have any damage to the product, we ask you to contact us info@flamengolife.nl.
If possible, include photos of the damage to speed up the process. We will help you with the report as soon as possible.
Can I return or exchange my product?
If you would like to return or exchange the product, please contact info@flamengolife.nl.
We will then help you further.
You can return or exchange the product within 30 days, provided you have adhered to the terms of our warranty policy.
In most cases, the paid amount will be processed within 14 days. This also applies if you exchange the product.
How long do I have a warranty?
There is a 12-month warranty. You can read more about this on the warranty page.
Where do you ship orders from?
All our products are shipped directly from our warehouse in the Netherlands. This means you benefit from fast delivery and reliable service.
Flamengo
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